Shipping Policy
Shipping Policy
Maison Éloria – London
Delivery Area
We currently ship to the following regions:
- United Kingdom (UK)
- Selected international destinations (where available at checkout)
Please note: delivery availability may vary depending on your location.
Shipping Costs
- Standard Shipping: Free on all orders
- Express Shipping (optional): Available at an additional cost (calculated at checkout)
We may occasionally offer free express shipping promotions during special campaigns.
Processing Time
All orders are processed within 2–5 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, it will be prepared for shipment and handed over to our shipping partners.
Delivery Time
Estimated delivery time after dispatch:
- United Kingdom: 7–14 business days
- International orders: 10–20 business days (depending on destination)
Please note that delivery times are estimates and may be affected by customs delays, peak seasons, or high order volumes.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
This allows you to track your parcel at any time until delivery.
Important Information
- We are not responsible for delays caused by courier services or customs processing
- Incorrect or incomplete addresses may result in delayed or failed delivery
- Orders cannot be cancelled once they have been dispatched
Customer Support
For any questions regarding shipping or your order, please contact us:
info@maisoneloria.com
Customer Service Hours:
Monday – Friday | 09:00 – 17:00 (GMT)
Closed on weekends and public holidays