Terms of Service

Maison Éloria – London

1. Scope

These Terms of Service apply to all orders placed through our online store at www.maisoneloria.com.

By placing an order, you agree to be bound by these Terms.

2. Company Information

This website is operated by:

Maison Éloria – London
Luxury women’s fashion brand
Email: info@maisoneloria.com

3. Contract Formation

The presentation of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order.

By clicking the “Place Order” button, you submit a binding offer to purchase the items in your shopping cart.

An order confirmation will be sent via email immediately after your order has been placed. This confirmation does not constitute acceptance of the contract.

The purchase contract is only concluded once the order has been shipped.

4. Prices and Payment

All prices are listed in GBP (£) and include applicable taxes where required.

We reserve the right to change prices at any time. The price displayed at checkout at the time of purchase applies.

We accept the following payment methods:

PayPal
Credit/Debit Cards (Visa, Mastercard, American Express)
Klarna (where available)
Other payment methods shown at checkout

Payment is charged immediately upon order placement.

5. Shipping and Delivery

Delivery is carried out in accordance with our Shipping Policy.

Typical delivery times are:

UK: 7–14 business days after dispatch
International: 10–20 business days

Processing time before dispatch: 2–5 business days

We are not responsible for delays caused by courier services, customs processing, or unforeseen circumstances.

6. Right of Withdrawal (Returns)

Consumers have the right to cancel their order within 14 days of receiving the goods, in accordance with UK consumer regulations.

Full details are provided in our Refund & Returns Policy.

7. Retention of Title

Goods remain the property of Maison Éloria until full payment has been received.

8. Warranty and Liability

Statutory consumer rights apply.

We are not liable for indirect damages, delays, or losses caused by third-party shipping providers.

For defective or incorrect items, please contact:
info@maisoneloria.com

9. Data Protection

We process personal data in accordance with applicable data protection laws.

Full details can be found in our Privacy Policy.

10. Intellectual Property

All content on this website, including images, branding, logos, and product descriptions, is the property of Maison Éloria and may not be used without permission.

11. Final Provisions

These Terms are governed by the laws of England and Wales.

If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

Contact

For any questions regarding these Terms:
info@maisoneloria.com

Customer Service Hours:
Monday – Friday | 09:00 – 17:00 (GMT)
Closed on weekends and public holidays